Multiple guests reported rooms not as clean as expected: clogged shower drain, stains on sheets and lampshades, unpleasant outside sewage smell and general room odor on occasion.

Service is mostly strong: maintenance responded quickly and several staff were friendly and helpful; there are occasional lapses (snippy front desk agent, hurried or flippant servers, check-in confusion) but overall staff performance trends positive.

Consistently praised for convenience and layout: close to shopping and work, good parking access (including accessible rooms near parking), quiet setting.

Mixed room quality: comfortable beds reported, but multiple issues with showers/tub fixtures, TV signal problems, occasional stains and odd odors affecting room condition.

Amenities are a highlight: attractive pool atrium, indoor pool and pleasant patio area; some operational problems noted (broken pool lift repeated, slippery pool deck, limited lobby coffee), but overall facilities are appealing.

Several guests reported unexpected charges or removed complimentary items (breakfast changes, unadvertised $200 deposit), and concerns about noise and pet policies reduced perceived value.

Mixed F&B experiences: some guests praised the restaurant and food, others described very poor restaurant food and service issues; breakfast appears inconsistent and sometimes charged.

Despite specific negatives, many guests described clean, comfy rooms, quiet nights and pleasant stays; the hotel’s layout, pool area and location produced many very positive overall impressions.