Multiple reviews mention strong negative cleanliness issues: 'wet' smell on arrival, rooms with horrible smells, cockroaches, pillows smelling of cigarettes and generally 'old and dirty' in places; a few guests noted a clean room but overall cleanliness is rated poorly.

Front-desk and staff are repeatedly described as very nice, welcoming, friendly and attentive; staff accommodations (e.g., fridge items) were appreciated. There are isolated serious complaints about billing handled by management, but overall guest-facing service was consistently positive.

Multiple positive mentions: convenient location close to outlets, mall, restaurants, shopping and family destinations; location is consistently highlighted as a strength.

Mixed but leaning negative: several reports of rooms not being ready on arrival, water pooled by the AC, outdated feel and cleanliness problems; a few guests reported rooms that were 'nice and clean' or 'not bad' during renovation periods.

Amenities were impacted by remodeling: breakfast service and the pool/hot tub were closed/drained in multiple reports, though the hotel provided fridge items as a workaround; amenity availability was inconsistent due to construction.

Several guests noted the price was low for the hotel's caliber, which is a positive; however, unexpected/extra charges and at least one disputed overcharge tempered perceived value for some travelers.

Food offerings were notably affected by remodeling: hot breakfast was frequently unavailable and there was no breakfast bar; the hotel provided heat-up fridge items as a partial mitigation.

Guest experiences were mixed: many praised staff and location and found the stay acceptable given the price, while others reported serious issues (smells, pests, billing problems, closures). The aggregate reflects a mixed but redeeming experience for some guests.