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Best Western Plus Surprise-Phoenix NW
13337 W Grand Avenue, Surprise, AZ
13337 W Grand Avenue, Surprise, AZ, 85374
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13337 W Grand Avenue, Surprise, AZ
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
Best Western Plus Surprise-Phoenix NW sits in Surprise, AZ, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a hotel, Best Western Plus Surprise-Phoenix NW is typically chosen for access to both the immediate blocks around the building and the wider Surprise activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Surprise, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
Multiple guests reported dirty bathrooms and floors, missing or inconsistent housekeeping (sign claimed daily service but none), and isolated severe issues (black mold on fan, dried blood on duvet). Overall cleanliness is a clear weakness.
Service is frequently praised—staff described as very friendly, welcoming and 'awesome'; breakfast attendant singled out as kind. There are some notable lapses (slow/no front desk at times, hidden signage about housekeeping), but the majority of comments highlight excellent staff interactions.
Consistently noted as convenient and well-located near shopping, restaurants, Ross and Target. Location is a strong, repeated positive across reviews.
Mixed feedback: some guests loved large suites and found rooms comfortable, while others noted rooms are somewhat outdated. A few serious incidents (mold, stains) negatively impacted perceptions of room quality.
Basic amenities present (breakfast, small pool). Some guests complained about pool-area behavior (people smoking) and overall limited amenity polish, making this an average-to-below-average area.
Several reviewers explicitly called it good value or 'the best place I've stayed in years'; convenient location and friendly staff contribute to a strong perception of value.
Breakfast is often praised and the breakfast staff is appreciated, but some guests noted limited selection (no bananas, bagels, fresh eggs) and watered-down coffee on occasion.
Overall stays are generally positive—friendly staff, good location and decent breakfast—tempered by recurring cleanliness issues and occasional service/room lapses that reduce the overall score.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Check-in: 03:00 PM
Check-out: 11:00 AM
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