Mixed: several reviewers said rooms were clean and pools well maintained, but guests also noted dated/uneven carpet in public areas, battered bathroom doors, room-temp buffet items and some areas appearing unkempt.

Generally positive: multiple comments praise friendly, helpful staff (front desk staff members, shuttle driver David, Waterside/Connors teams); some reports of indifferent front desk or night staff, but overall staff often went above and beyond.

Very strong: repeatedly described as perfect/fantastic for visiting the park, excellent setting and convenient access.

Mixed: some rooms described as updated and nice, but others had limited hot water, visible scratches/dents, battered bathroom doors and shabby pool views.

Below expectation: several amenities were unavailable or poorly maintained (restaurants closed early, hot tub not functioning, missing elevator buttons, no gym water/cleaning supplies, no pool towels or working water fountain).

Underwhelming value: guests called pricing high for what was offered (example: expensive buffet with room-temperature food) and several felt it was pricey relative to upkeep and service gaps.

Mixed to below average: multiple reports of marginal restaurant offerings, slow service, limited cocktail availability and unexpected buffet formats; some on-site dining used without issue but inconsistency noted.

Overall positive but inconsistent: many guests enjoyed the beautiful property, location and helpful staff and would return, while recurring operational and upkeep issues (restaurants, amenities, some staff availability) held the experience back from excellent.