Multiple reviewers called the hotel and rooms very clean and recently renovated, though a few noted issues (carpet smelled in one room; carpets may need shampooing).

Service is consistently praised — staff described as friendly, helpful and accommodating (special mention to Alan and polite valet attendants; early check-in/late checkout accommodated).

Location repeatedly described as perfect — right by the Pier, museums and within walking distance of attractions; many reviews cite the ideal spot for events and sightseeing.

Rooms described as clean, spacious and recently renovated with some balconies and extra space; negatives include uncomfortable pillows, thin walls (noise) and windows that impinge on privacy in some rooms.

Amenities are generally good (pool, valet, renovated rooms), though the pool is noted as small/shallow for kids and a juice machine has been reported broken.

Several guests strongly complained about a mandatory paid parking/valet fee (~$25/day), which negatively impacts perceived value despite the hotel's strengths.

Breakfast received mixed feedback — described as decent but underwhelming by some, with warm items served lukewarm and occasional equipment issues (juice machine).

Overall stays are positive due to outstanding location and service and generally clean, renovated rooms; however, parking fees, some room issues (pillows, noise, privacy) and modest food offerings temper the experience.