Mixed reports: generally clean rooms but several guests noted thin linens, a non-draining sink, and at least one instance of housekeeping forgetting to clean a room.

Consistently praised staff — described as exceptional, very friendly and helpful across multiple reviews; staff availability and helpfulness contributed strongly to positive stays.

Repeatedly cited as excellent — ideal proximity to the Plaza, cathedral, restaurants and attractions; location is a clear highlight for many guests.

Rooms described as comfortable, quiet and nicely appointed; guests noted upgrades to larger rooms and comfortable beds, though some noted thin linens or lack of comforter.

Strong rooftop pool/bar, included breakfast and evening 'kickback' frequently praised; some missing in-room niceties (bath products) but overall amenities were a major positive.

Several guests felt rates (and parking) were high and that the property did not deliver a luxury experience commensurate with cost; value perceptions were notably mixed/negative.

Mixed feedback: breakfast and the kickback were appreciated by many, but several guests reported low-quality evening items, cold/inedible offerings and low-quality cocktails on some nights.

Majority of stays described as very good to fantastic due to location, staff and rooftop amenities, though a few strong negative experiences (food quality, misleading expectations) tempered some reviews.