Rooms repeatedly described as very clean and smelling good; occasional issues noted (a few stained towels, one report of black water in sink) but overall cleanliness is frequently praised.

Multiple reports of accommodating, helpful and friendly staff (specific praise for JOSE and upgrade generosity); isolated negative experiences including rude handling of requests and a serious allegation of theft by a staff member.

Excellent location cited throughout (near seafront/boardwalk/Wharf/Broadway), often the strongest positive in reviews and a consistent reason for choosing the hotel.

Rooms described as modern, spacious and comfortable with occasional free upgrades; some negatives include noisy upstairs neighbors, firm beds, desire for tubs in some rooms.

Mixed to negative notes: small (and in some cases unheated) pool, small pool towels, expensive paid parking, no shuttle to pier/boardwalk, and a poorly functioning business center for urgent printing.

Several guests felt the hotel was too expensive for the experience received (early checkout time constraints, extra parking/holding fees), leading to consistent value-related complaints.

Breakfast was described as decent to good and plentiful by many, though some guests found it crowded and poorly organized at times.

Majority of reviews describe a wonderful stay with excellent staff and a property that met expectations; a few significant negative incidents impacted some stays but did not dominate the overall sentiment.