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The Row Hotel, BW Signature Collection
2404 Stevens Creek Blvd, San Jose, CA
2404 Stevens Creek Blvd, San Jose, CA, 95128
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2404 Stevens Creek Blvd, San Jose, CA
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
The Row Hotel, BW Signature Collection sits in San Jose, CA, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a hotel, The Row Hotel, BW Signature Collection is typically chosen for access to both the immediate blocks around the building and the wider San Jose activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in San Jose, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
Mixed reports: several guests noted mold in showers, stained sheets and generally dirty rooms, while others described the hotel as clean and comfortable. Overall cleanliness scores below average due to multiple specific hygiene complaints.
Mixed service feedback: some guests praised helpful staff and late checkout, but multiple reports of unfriendly reception, impersonal/AI check-in, and inconsistent housekeeping (requests ignored or delayed) lower the score.
Consistently strong: many guests cited a perfect/very good location close to the mall, Santana Row and attractions, with easy access and parking availability frequently praised.
Mixed room quality: comfortable and peaceful for many, but frequent complaints about limited storage, poor pillows, only USB lamps/outlets, occasional broken lights, noisy street-side rooms and AC noise reduce the rating.
Generally positive: free/ample parking, in-room mini-fridges, available snacks and self-checkout were appreciated. Some safety/garage gating concerns noted but amenities are overall a strong point.
Perceived as fair value by several guests — reasonable room rates and complimentary parking contribute to a solid value perception despite some service/cleanliness issues.
Strong positive sentiment: breakfast repeatedly described as good or wonderful; coffee and breakfast offerings were a highlight for many guests.
Generally positive stays reported (comfortable, convenient, good breakfast), tempered by recurring issues around cleanliness, occasional unfriendly staff and check-in friction for some guests.
When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Check-in: 03:00 PM
Check-out: 11:00 AM
Select check-in and checkout dates to view live availability.
Set guests separately for each room.
Child ages are required for accurate availability and pricing.