Mixed reports: several guests noted rooms or bathrooms were not very clean or dated, while others described the hotel as clean and tidy; housekeeping timing inconsistent.

Predominantly praised—staff repeatedly described as friendly, helpful and attentive; a few isolated but significant administrative failures (invoices/refunds) were reported, yet front-line service was frequently commended.

Consistently highlighted as excellent and central (near Union Square), very convenient for many attractions; some guests noted the immediate neighborhood can feel dicey/have many homeless people.

Mixed: several guests found rooms comfortable and well-styled, but others reported underwhelming or dated rooms, small beds, air-conditioning or hot-water failures and at least one case of a stuck door causing major disruption.

Good core facilities noted (elegant public areas, fridge/safe available, breakfast offered), but some missing conveniences (no in-room coffee/tea by default), occasional HVAC/smoke issues and an early-closing bar.

Several guests explicitly said it was not a great value; complaints about invoice handling and insufficient compensation for disrupted stays contributed to a lower score.

Limited: breakfast is available but charged separately; bar closing early and lack of in-room beverage facilities were noted as negatives.

Overall impression is strong for many guests due to location, historic charm, comfortable rooms and helpful staff; however, a minority experienced serious issues (cleanliness, billing, room failures) that affected their stays.