Multiple guests reported cleanliness issues (stains on walls, dirty towels left in shower, trash/food in drawers) though some rooms were described as impeccable.

Consistently praised staff and front-desk agents (named employees cited as helpful), shuttle service noted as convenient and conference staff friendly.

Very convenient for transit and airport access (close to Blue Line/metro, shuttle to O'Hare) and near trails; location repeatedly highlighted as a major positive.

Rooms often comfortable with good beds and amenities (hairdryer, iron, safe); some rooms are older, with narrow bathroom doorways and smaller-than-advertised beds in parts of the property.

Good conference facilities, shuttle service, pool and balcony praised; some guests missed a jacuzzi and noted lack of complimentary in-room Wi‑Fi for members.

Several guests felt the hotel was expensive relative to included services—explicit complaints about no complimentary breakfast and paid in-room Wi‑Fi for members.

Restaurant and banquet food received praise (salad bar, meat choices, gluten-free options), but breakfast options were limited to a costly buffet with no cheaper ala carte alternatives.

Overall stays were positive with many guests recommending the property for layovers and events due to helpful staff, location and amenities, despite some issues with room upkeep and breakfast pricing.