Mixed reports: one guest explicitly reported the room was not cleaned during a three-night stay and criticized hygiene, while others described the property as very clean — overall below average due to the specific uncleanliness incident.

Consistently excellent: multiple guests praised front desk staff (Minnete, Jerra, Minnette H.), noting friendliness, helpfulness, a complimentary upgrade and anniversary gift, and memorable personalized service.

Generally very convenient and well-located for travel (airport bus drop-off/pick-up, 'prime spot'), though one guest noted the area is near a highway and lacks charm; overall strongly positive for convenience.

Rooms described as large but dated with poor decor and lighting; specific issues include exposed wires, noisy mini-fridge and thin walls (poor soundproofing), lowering the score.

Strong positives: stylish, grand lobby, attractive gathering areas, pool and fireplaces noted as pleasant and cozy; guests appreciated the on-site spaces and property grounds.

Perceived as expensive: multiple complaints about high room rates, mandatory parking fees and many extra charges (even small bottled water), leading to a below-target value perception.

Generally positive where mentioned: breakfast/front-of-house breakfast staff singled out (Cristal) as excellent; limited commentary but no major negatives reported.

Mostly positive guest experiences driven by outstanding service and pleasant public spaces, though tempered by dated rooms, extra fees and at least one serious billing/cleanliness complaint; overall favorable.