Multiple guests explicitly mention clean rooms and good housekeeping (e.g., 'The room was clean and comfortable', 'Muy cómodo ... limpieza'). One note of a broken safe but no broad cleanliness complaints.

Strong positive mentions of staff and service: helpful valet, named staff (Sean, Stewart, Bruce) assisting with recommendations and repairs, 'the staff most excellent'. Some isolated service lapses (reception not warning about pool party; housekeeping entering early) but overall service is repeatedly praised.

Consistently praised: walking distance to attractions, 'location was amazing', 'Location was excellent', guests plan return visits largely because of location.

Rooms described as comfortable with good beds and showers ('Super comfy bed. Awesome shower'). Some minor issues reported: broken safe, empty body wash bottle, outlet/coffee-maker inconvenience, no in-room microwave for some guests.

Facilities generally well-regarded (pool, terrace, bar), but notable negatives: kids' pool party caused disruption, paid Wi-Fi, vending/snack limitations, early removal of lobby coffee — mixed sentiment on amenities.

Several guests complained about unexpected/additional charges (parking $35/night or $60 for two days), paying for Wi‑Fi, vending prices — value concerns lower this score despite good service and location.

Many positive comments about restaurant and bar food and helpful waitstaff; breakfast at partner venue praised. Some negatives: poor Starbucks experience, coffee removed early, limited vending/snack options.

Overall stays are very positive: impressive lobby, excellent staff, guests saying they will return. Minor issues (fees, occasional amenity problems) reduce but do not outweigh positive experiences.