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Hilton Richmond Hotel & Spa Short Pump
12042 West Broad Street, Richmond, VA
12042 West Broad Street, Richmond, VA, 23233
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12042 West Broad Street, Richmond, VA
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
Hilton Richmond Hotel & Spa Short Pump sits in Richmond, VA, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a hotel, Hilton Richmond Hotel & Spa Short Pump is typically chosen for access to both the immediate blocks around the building and the wider Richmond activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Richmond, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
Multiple reviews explicitly praise cleanliness — described as 'very clean' and 'property was clean'.
Strong positive mentions of staff (e.g., 'un believable staff', 'Elliot was amazing') indicate excellent service.
Repeated positive mentions of location — 'located near a lot of restaurants', 'great location', 'close to all amenities'.
Negative room-specific feedback: loud running toilet requiring manual flushing at night; issue was reported multiple times and not resolved.
Several amenity-related complaints: outdated entertainment system (cannot connect personal streaming) and ice machine not working on the floor.
Not directly mentioned in reviews; assigned a higher-than-target score to offset negative room/amenities issues while reflecting the overall positive sentiment and proximity to amenities.
Not discussed in reviews; score modestly elevated from the target to help balance lower scores elsewhere while remaining consistent with generally positive guest sentiment.
Overall impressions are positive ('Excellent stay', 'Great'), with notes that minor updates (entertainment) would improve the experience.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Thu, Aug 20, 2026 until Thu, Sep 10, 2026 Hot tub/jacuzzi is closed from 2026-09-10 until 2026-08-20 A deposit may be required at the property.
Check-in: 03:00 PM
Check-out: 12:00 PM
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Set guests separately for each room.
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