Multiple guests reported cleanliness problems: cigarette smell, black ash under sink, dirty return vents, stained sofa-bed mattress and an unclean coffee machine—clear negative impact on perceived cleanliness.

Service is a strong positive across reviews: friendly/helpful staff, an outstanding front desk receptionist, smooth check-in/out and a praised bartender; isolated issues (housekeeper entering without knocking) slightly reduce but do not override the generally excellent service sentiment.

Location is consistently noted as a plus—convenient and close to many stores; several guests called the location 'amazing' or a reason they liked the stay.

Rooms received mixed-to-negative comments: cramped bathrooms, outdated finishes, thermostat/AC failures, balcony doors that won’t open fully, broken bathroom/refrigerator doors and visible wear—room condition needs updating.

Amenities were frequently praised: complimentary evening reception, bar and dining area, made-to-order breakfast and other public spaces described as attractive and comfortable.

Several guests felt the property is overpriced and 'not worth' the rate quoted (one mentioned ~$300/night), indicating poor value perception relative to condition and cleanliness issues.

Food & beverage got positive mentions: made-to-order breakfast, manager's reception and a well-liked bartender; overall F&B offerings are a highlight.

Mixed overall: many guests praised staff, location and F&B/amenities and said they would return, while cleanliness, room condition and value complaints tempered some stays. Net sentiment leans positive due to strong service and amenities.