Generally described as clean and welcoming by some guests, though housekeeping was reported as spotty/non-existent for portions of stays—mixed but overall acceptable cleanliness for the property.

Many reviews praise friendly and helpful staff, reception and valet (specific mentions of helpful valet staff and excellent service), though a few comments note slow responses for extra bedding and understaffed check-in/valet at times.

Location frequently described positively (great downtown location, close to attractions), but several guests reported concerns about neighborhood safety and street-level issues in parts of the area—overall location is a strong positive with some caveats.

Rooms are noted as large, charming and vintage with character; however issues reported include a broken pull-out bed, unexpected mezzanine assignment, and noise from guests above—good room quality overall but some reliability/noise problems.

Amenities such as pool, hot tub, evening reception/happy hour and valet are highlighted positively; some noted the pool area is loud and in need of updates and the omelette station queues can be long, so amenities are strong but imperfect.

Value is a recurring complaint: high parking/valet costs and perceptions of poor value relative to price were mentioned explicitly, leading to a notably lower score for value.

Breakfast (including omelette station) and the evening reception are frequently praised; some inconsistency noted (long omelette lines, occasional dismal reception/no bacon on weekends), but overall F&B is seen as a strong point.

Many guests describe an overall wonderful, charming stay thanks to the building, breakfast and staff, while a minority report poor experiences (check-in/bed issues, neighborhood concerns). Overall sentiment skews positive.