Many guests described rooms as very clean, though a few reported issues: bugs in the breakfast carpet area, a musty-smelling AC in one room, and a slick shower that led to a child falling.

Service is frequently praised — staff, concierge and dining staff called friendly and helpful. One notable negative: an aggressive timeshare salesperson approached guests at the bar.

Repeatedly highlighted as a strong point — central to downtown, zoo and attractions, very convenient for families and events.

Rooms described as spacious and generally comfortable, but several guests noted problems: a sagging/sunk pull-out couch, an unstable-feeling bed, and other wear that reduced comfort.

Breakfast and happy hour are standout amenities, but pool issues (under construction, small and often crowded, strong chlorine) and occasional elevator/power/TV outages detract from the experience; valet/parking logistics also impacted amenity convenience.

Mixed signals: some callers said it was great value, while others called it pricey and complained about extra charges (valet/parking fees) which reduced perceived value.

Consistently excellent feedback on breakfast — described by multiple guests as outstanding, varied and the best hotel breakfast some had experienced; happy hour is also appreciated.

Overall very positive: clean, friendly staff, excellent breakfast and good location make for a strong overall stay, though amenities/room issues and extra fees lowered satisfaction for some guests.