Generally reported as very clean (several guests said rooms were spotless or 'clean to perfection'), though isolated reports of the room not being cleaned after request and a plug/power issue were noted.

Staff frequently described as kind, helpful and hospitable (reception praised as 'fabulous'); however there are a few reports of rudeness on some days and one denied late checkout.

Consistently cited as excellent — central to Bryant Park, Broadway theatres, subway and with notable Empire State Building views; a major strength in nearly every review.

Repeated complaints about rooms being small or claustrophobic, limited storage, and cramped layouts despite some rooms having excellent views.

Rooftop bar, coffee shop, slippers in-room, lobby coffee/water and good breakfast were frequently mentioned positively; rooftop bar space/menu noted as somewhat limited.

Several guests felt the price was high for the room size and experience (one cited ~€500/night) and at least one guest felt the value did not match the cost.

Breakfast and the lobby restaurant/bar received positive mentions; rooftop bar praised for views though its menu was described as limited.

Overall sentiment is positive with many guests saying they'd stay again and praising location, vibe and rooftop/view, tempered by issues around room size, occasional service lapses and value concerns.