Multiple reviewers explicitly note rooms and hotel are clean; high marks for housekeeping and overall room cleanliness.

Mixed feedback: some staff described as friendly, but a serious service failure around a non-working deadbolt and indifferent follow-up, plus understaffed valet at busy times.

Repeatedly described as extremely convenient—near Old Campus, Yale Art Gallery, New Haven Green and many restaurants—strong positive location sentiment.

Rooms praised as well-appointed, modern, comfortable with high ceilings and quiet; a few negatives (door lock issue, limited HDMI access) reduce a perfect score slightly.

Hotel is modern with on-site amenities, but guests noted gaps: laundry information wasn’t communicated, restaurant not open for breakfast, and TV/streaming/HDMI limitations.

Clear negative sentiment on price: reviewers call rates 'eye-watering' and point to high drink prices and limited deluxe amenities for the cost.

Limited direct comments on food quality; concerns about restaurant not offering breakfast and pricey drinks, but no major quality complaints.

Overall sentiment is very positive with multiple recommendations, praise for design and comfort; one significant service/security issue marred one stay but did not dominate the general praise.