Mixed reports: several guests describe clean rooms and comfortable beds, but there are at least one reported missed housekeeping service and a preference against carpet in rooms.

Generally excellent — multiple mentions of warm, helpful staff (valet, front desk, breakfast team). Isolated comment about slow or inattentive service, but overall staff praise is consistent.

Strong central location near Yale, the Green and transport (Amtrak shuttle) and close to restaurants; however, some guests report street noise and confrontations with local homeless population that affect perception/safety at night.

Varied: some rooms described as large and well appointed, others have small bathrooms or insufficient bedding for advertised occupancy; noise and carpet are recurring negative points for some guests.

Good amenities noted — buffet breakfast, a la carte options and a convenient shuttle are praised. Some complaints about breakfast not being included in the rate or being costly.

Several guests describe the hotel as a poor value due to room rates, extra charges and misleading booking descriptions; a few feel convenience for events partly offsets cost.

Generally positive: breakfast and dinner repeatedly praised (buffet described as excellent and enjoyable), though some note breakfast may not be included or is expensive.

Overall positive stays are common with helpful staff and excellent location, but issues such as nighttime noise, occasional housekeeping lapses, room-size/beding problems and value concerns temper the experience.