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Hotel Indigo Naperville Riverwalk by IHG
120 Water Street, Naperville, IL
120 Water Street, Naperville, IL, 60540
Dec 5 – Dec 6
1 night · 2 travelers, 1 room
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120 Water Street, Naperville, IL
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
Hotel Indigo Naperville Riverwalk by IHG sits in Naperville, IL, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a hotel, Hotel Indigo Naperville Riverwalk by IHG is typically chosen for access to both the immediate blocks around the building and the wider Naperville activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Naperville, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
Frequently praised as clean, peaceful and well-kept (multiple guests noted rooms and property were very clean), though isolated issues appeared (sheets slipping, a leaking shower, curtain not closing fully, and comments that carpets/bathrooms need updating).
Staff repeatedly described as friendly, welcoming and helpful (front desk and breakfast staff singled out positively); a few service hiccups (long breakfast wait, difficulty with early check-in, speedy housekeeping) but overall service sentiment is excellent.
Consistently highlighted as an excellent downtown location near the Riverwalk, restaurants and shops — considered a major strength of the hotel.
Mixed to negative: several guests noted rooms are small or worn, bathrooms and carpets need updating, shower leaks and lighting/TV issues were reported; some rooms felt quickly serviced so guests noticed sloppiness.
Good on-site conveniences noted (attached garage/free parking, ice machines on floors, early lobby coffee) that guests appreciated; minor misses such as no in-room microwave were mentioned but overall amenities perceived very positively.
Several guests explicitly complained the nightly rate felt expensive and did not meet expectations for the price — value perception is a clear weakness.
Breakfast and food service were praised (breakfast described as good and staff praised); some reports of long waits or missed breakfast instances, but overall food/beverage sentiment is very positive.
Overall very positive impression — many called it a hidden gem or ideal for getaways and praised location, ambiance and staff; isolated negatives (room condition, price, occasional service timing issues) tempered but did not dominate reviews.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Check-in: 03:00 PM
Check-out: 12:00 PM
Set guests separately for each room.
Child ages are required for accurate availability and pricing.