Many guests note rooms as clean and daily housekeeping was praised, but there are multiple negative reports (unpleasant smells, inconsistent housekeeping, a bed bug report and an instance where staff entered a room without request) that lower this score.

Staff and front desk are frequently described as friendly and attentive with good daily service for many stays; a few isolated negative interactions at check-in are reported but overall service is a clear positive.

Location is repeatedly praised (convenient, close to Chicago) and parking is noted as ample; access can be affected by local construction and traffic, which are mentioned as occasional negatives.

Mixed to negative comments about room condition — several guests report dated rooms, uncomfortable beds, shower/head issues, odd odors and elevator problems; one severe report of a bed bug lowers this category.

Amenities are functional: complimentary breakfast, jacuzzi tub highlighted, basic in-room toiletries and ironing/fridge available. However, no in-room coffeemaker, limited coffee access after breakfast, noisy A/C and an occasional broken elevator reduce the score.

Several guests comment that short-notice bookings didn’t feel like good value and some expect better for the price; others find it adequate for a simple stay, so overall value scores below the target.

Breakfast is regularly described as good and convenient, though basic and limited (few healthy options) and breakfast hours end early for some guests; overall positive but constrained.

Many guests report excellent stays (honeymoon, repeat visitors praising cleanliness, service and breakfast), making overall sentiment strongly positive despite a minority of serious negatives; the aggregate experience is rated highly.