Multiple reviews explicitly call the property outdated and dirty (stained cabinetry, duct tape on carpet, peeling fake leather), housekeeping failures (only made bed once, didn’t replenish towels), and a pool with cloudy water/strong chemical smell — overall clearly below average cleanliness.

Service is frequently praised (Kendra at the front desk, Eli singled out as excellent, fast check-in, staff described as very nice and helpful). Some isolated lapses (maintenance slow, one front-desk oversight) but overall strong customer service sentiment.

Location was mentioned positively ('close to shops and restaurants') with no negative location feedback — a clear plus for guests.

Mixed feedback: some guests report spacious rooms and very comfortable beds, while others note neglected, outdated rooms with visible repairs (duct tape, peeling materials, lifted rug) — average-to-slightly-below for room quality.

Amenities are generally available and praised (full of amenities), and breakfast/drinks are strong, but the pool had serious issues (cloudy, strong chemical smell causing irritation) and a missing onsite store was noted — overall slightly above average with notable problems.

Explicit complaints about value (parking fee $16 called a joke, 'value for money very low') and room condition reduce perceived value compared with expectations.

Food and beverage consistently receive strong praise: multiple guests cite 'great breakfast' and 'best hotel breakfast I’ve ever had', plus positive notes on drinks/food.

Overall sentiment is mixed but leans positive due to excellent service and standout breakfast; however cleanliness and some amenity issues temper the experience.