Multiple guests reported issues: hair in bathroom, soiled curtains, week-old pizza found behind curtains, dried food on carpet and stains; some rooms were described as clean but overall cleanliness was inconsistent and problem-prone.

Mostly praised — many comments about friendly, helpful and courteous staff at the front desk; isolated negative incidents (slow response to maintenance requests, one unfriendly clerk, and an early check-in charge) but overall service tended to be a strong point.

Consistently noted as convenient and well-located for nearby attractions (museums, ballpark, restaurants); location is a clear strength for many guests.

Frequent problems reported: loud AC units, collapsed/poor beds, broken furniture, missing sheets on pull-out sofas, holes in doors, bad smells and generally dated appearance in some rooms — room quality was a recurring negative.

Breakfast/food service is a clear amenity strength (good variety noted), but repeated complaints about paid parking and limited staffing at busy times lowered the amenity score; overall amenities are good but marred by parking policy and occasional service delays.

Perceived as poor by multiple guests due to daily parking fees ($25), a $75 early check-in charge in one report, and prices for in-room commodities that didn't match expectations — value was a common complaint.

Breakfast received many positive mentions (variety and buffet praised); some food quality issues (undercooked sausage, limited fruit choices, slow service during large groups) but overall food offerings were regarded favorably.

Mixed but generally positive overall: several guests described excellent or relaxing stays and praised staff and breakfast, while others reported serious negatives (bed collapse, cleanliness and noise). The net guest impression trends positive despite notable issues.