Mixed reports: several guests praised clean rooms, but multiple strong complaints about dirty rooms, stained linens, soap/skin left in showers and very dirty windows indicate notable cleanliness issues.

Consistently praised: staff, reception and housekeeping repeatedly described as great, professional and very helpful; some small service misses (e.g., courtyard checks) but overall exceptional service.

Widely cited as a major strength: excellent central location near the aquarium/Cannery Row and many waterfront rooms with strong views; location is repeatedly noted as a top reason to stay.

Rooms generally described as large, well-equipped, comfortable (good mattresses, nice decor, waterfront options); some guests found rooms not outstanding and noted minor issues like mild shower pressure or limited minibar space.

Good set of amenities (bar, restaurant, courtyard with fire pits, pool) and generally positive facilities, though pool is small, restaurant ambience could improve and there are complaints about extra-fee items (parking, some breakfast items).

Frequent complaints about price vs. delivered value: many guests called the hotel too expensive, noted unexpected supplemental charges (parking, breakfast items) and felt the overall stay did not justify the cost.

Mixed to positive: some guests praised exceptional breakfast and dinner service, while others found breakfast mediocre or were upset at being charged for items that were supposed to be included; restaurant generally good but inconsistent.

Overall stays are strongly positive for many guests due to location, staff and room comfort; recurring negative notes about cost and occasional cleanliness lower satisfaction for some, but many guests still report an excellent overall experience.