Multiple guests reported poor housekeeping and cleanliness issues: rooms not vacuumed or serviced, leftover vomit, mold in bathrooms, cigarette and pet smells in corridors, and disruptive early housekeeping visits.

Service is frequently praised (gentle reception, helpful front desk, comfortable stays), though there are notable lapses: rude restaurant/ bar manager in one report, language barriers, and slow or inconsistent housekeeping responses.

Consistently highlighted as a major positive: excellent central location (Miami River / Brickell / near Biscayne), convenient to attractions and well-regarded by many guests.

Rooms often described as comfortable with good balconies and views and roomy showers in some reports; however there are sporadic issues (thin walls in connecting rooms, tight/overflowing showers, occasional mold or dust).

Strong onsite amenities cited: attractive pool area (DJ/music), good pool facilities, notable on-site restaurant (Zuma), parking/valet and pleasant public spaces. Some missing in-room items noted (no microwave, no slippers).

Several guests felt the rooms are overpriced for what was delivered: unexpected breakfast charges, miscommunication about inclusions, and perceptions of basic rooms vs. price paid.

Food offerings generally receive praise (Zuma/restaurant and tasty breakfast reports), but there are complaints about breakfast being á la carte (not buffet) and billing/confusion about included meals; some bar/restaurant staff were criticized.

Many guests report an excellent overall stay (views, pool, comfort, location), though a minority experienced severe negatives (construction noise, cleanliness failures, rude staff) that significantly impacted their experience.