Mostly reported as clean by multiple guests, but isolated negative incidents (room not cleaned several days and a cockroach reported) lowered this score.

Staff frequently described as exceptionally helpful, welcoming and accommodating (upgrades, helpful check-in staff), though a few comments note understaffing at check-in and one reviewer found staff only 'OK.'

Consistently praised as excellent — minutes from the beach, close to restaurants and meeting locations; repeatedly cited as a key positive.

Rooms described as modern, spacious with large showers, balconies and comfortable layouts; junior suite and room upgrades noted positively.

Rooftop pool, valet parking and beach beds provided and appreciated, though rooftop bar was reported closed by some guests.

Several guests called it good value, but unexpected charges (notably a $14 breakfast service fee) and perceived high service charges reduced perceived value.

Breakfast often praised (large selection, excellent pastries), but issues included some hot items not warm, a difficult coffee machine and surprise service charge.

Overall very positive with many guests saying they'd return; highlights are location, staff and pool, balanced by operational issues like staffing, occasional cleanliness lapses and unexpected fees.