Multiple guests report cleanliness problems: roaches seen in rooms, hair in the tub, rooms not cleaned or towels not changed, persistent humidity and wet floors from AC; a few guests did note good housekeeping, but negatives dominate.

Staff is frequently described as friendly and helpful (specific praise for reception/Emily and attentive Bell Service), though there are isolated but important failures (unresponsive night staff, key/entry issues, refund/deposit problems).

Location is repeatedly highlighted as very convenient—close to parks and useful for park visits; many guests cite the proximity and free shuttle to Disney as strong positives.

Mixed to negative comments about room condition: some rooms feel old or have cracked corridors, issues with air conditioning leaking (wet floors), humidity, missing toiletries, occasional loud rooms and door/security problems.

Amenities are mixed: the free Disney shuttle is praised, but there are complaints about limited internet/poor Wi‑Fi, no ice in ice maker, occasional missing toiletries, and basic/limited facilities.

Guests often describe the hotel as fair/cheap and good value for the price—several note the hotel meets expectations for park-focused stays, despite some trade-offs.

Breakfast is consistently described as basic with limited variety; some appreciate that a basic breakfast is included, but many request more options and seating space.

Overall impressions are generally positive for the hotel's intended purpose (park visits): staff and location lift the experience, though cleanliness and breakfast limitations temper satisfaction for some guests.