Multiple reviews report cleanliness and safety issues: wet/humid rooms with wet wallpaper, carpet with broken glass, rooms not made daily and other housekeeping lapses — significant negatives lowered this score.

Consistently praised staff: very helpful and friendly front desk, bartenders noted as welcoming, staff went beyond expectations (assisted with laundry alternative) — strong positive service sentiment.

Location mentioned positively (including compared favorably vs JJC); guests cited convenience — standard to slightly above-average location sentiment.

Mixed room feedback: some guests noted spacious rooms and good beds, while others reported humidity, wet wallpaper, broken dresser material, shower/drain issues and a clogged tub — overall below-target due to these faults.

Amenities are a highlight: outdoor gas fire pit repeatedly praised, on-site restaurant, bar and laundry facilities (with helpful arrangements when machines serviced) contributed positively.

Standard quality for this hotel tier.

Food and F&B staff received strong positive notes: good breakfast, on-site restaurant with accommodating staff and delicious meals; generally favorable dining sentiment.

Many guests report exceptional stays and memorable experiences (best experience ever, will return), though notable cleanliness and maintenance issues tempered some stays — overall positive.