Many guests repeatedly praised cleanliness and room upkeep, though a few reported unvacuumed floors, hair in showers and a humid/chemical odor in common areas — overall slightly above average.

Staff frequently described as friendly and helpful (carrying luggage, attentive housekeeping), but there are isolated serious service failures (overbooking, a manager comment) that temper the score.

Consistently noted as very convenient and close to Hershey Park and local venues — one of the strongest positives in the reviews.

Rooms are described as clean and comfortable (beds praised, some spacious rooms), but recurring problems include paper-thin walls/noise, AC leakage/dampness, small/awkward bathroom layouts and isolated reports of unclean floors.

Multiple guests cited missing or broken amenities: no elevator (not disclosed), broken/green hot tub, no in-room coffee makers or safes, sparse/empty vending/canteen and laundry change issues — amenities score is noticeably below average.

Several guests called it a great deal or great value and would stay again, though a minority felt it was overpriced or misbranded; overall sentiment leans very positive for value (used to balance weaker areas).

Repeated complaints about limited free breakfast (mostly bagels, cereal, muffins), no hot options some days, frequently empty items (milk, juice, butter) and inconsistent coffee availability — clearly an area for improvement.

Mixed-but-positive overall: many guests report a wonderful, convenient stay with clean rooms and friendly staff, offset by persistent issues (breakfast quality, some amenity failures, occasional service breakdowns).