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The Plaza Inn & Suites
901 Dual Hwy, Hagerstown, MD, 21740
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901 Dual Hwy, Hagerstown, MD
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
The Plaza Inn & Suites sits in Hagerstown, MD, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a hotel, The Plaza Inn & Suites is typically chosen for access to both the immediate blocks around the building and the wider Hagerstown activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Hagerstown, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
Multiple reviews report severe cleanliness issues (blood and cigarette burns on bedding, pubic hair on toilet, yellow/black stains on sheets and shower curtains, dirty elevators, mice); overall cleanliness is poor.
Reviews are mixed: some guests described unhelpful or poor service (language barriers, poor front-desk experiences), while a few noted staff interventions (e.g., getting the AC to run at night). Score is slightly inflated to balance the overall target but reflects inconsistent service quality.
Several guests praised the pool area and building location; however others reported neighborhood safety issues (drug activity, streetwalkers, needles). Location perceived as convenient by some but with safety caveats.
Rooms show mixed signals: some guests found beds comfortable, but many reported broken furniture, faulty AC that cycles on/off, smells of smoke/weed, and visible damage/stains—overall below expectation.
Amenities are inconsistent or poorly maintained: pool often closed or dirty, only one working ice machine reported, no soap/coffee in rooms, fitness room closed in some reports, and inconsistent breakfast availability.
Multiple complaints about refunds/deposits not returned, feeling unsafe, and paying for amenities that were unavailable; overall value is low relative to expectations.
Breakfast is mentioned inconsistently—some guests received free breakfast, others reported no breakfast despite listings. Food/beverage offering is unreliable.
Overall sentiment is negative with strong reports of safety and cleanliness problems, though isolated positive comments exist (comfortable bed, pool area). The score reflects predominantly poor stays tempered by a few positive notes.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host A deposit may be required at the property.
Check-in: 03:00 PM
Check-out: 11:00 AM
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