Multiple guests reported cleanliness problems (weird smells, trash pushed under furniture, flies in the shower, empty shampoo dispenser), indicating inconsistent housekeeping and a notable negative impact on guest experience.

Service was generally praised (friendly staff, quick response to pillow requests, helpful employees like Connor), though a few front-desk interactions were unfriendly or forgetful; overall service is a strong positive.

Repeatedly described as excellent — close to downtown attractions and the concert venue, highly walkable and frequently cited as the primary reason for choosing the hotel.

Rooms are described as contemporary, comfortable, sleek and well-appointed by many guests; isolated issues (odor, a single room with flies) appear to be exceptions rather than the norm.

Attractive amenities noted (rooftop bar, modern decor, excellent towels); minor inconveniences include ice on the 5th floor and occasional valet/parking availability problems.

Several guests felt the price was high and flagged additional charges (valet fees) as disappointing, though proximity to events and overall quality moderate the negative view.

Mixed feedback: breakfast options were criticized (sausage, limited choices), restaurant often busy, though some guests used and were satisfied with room service.

Despite some service and cleanliness lapses, many guests emphatically recommended the hotel, praising location, style and comfort — leading to an overall very positive impression for most stays.