Mixed signals: many guests explicitly praised very clean rooms and comfortable beds, but several reports of dirty entrance floor, a disgusting bathroom/tub, dusty rooms and unclean microwaves lower this score.

Strongly positive: multiple reviews call out staff by name (Colleen, Ashley) as outstanding, friendly and professional; managers resolved booking issues and guests frequently noted helpful/front-desk service.

Generally favorable: several guests cited a good location near downtown and nearby restaurants, though one guest misunderstood the hotel's proximity to a conference center which caused disappointment.

Mixed to below-average: many rooms were described as comfortable with good beds and modern lobby areas, but multiple reports of broken showers, cracked tubs, small beds (mis-sized), loud AC and other maintenance issues pull this down.

Some shortcomings noted: complaints include no/poor Wi‑Fi or streaming to TV, TVs that 'suck', broken bathroom fan, elevator malfunctions, limited parking lighting and missing plant-based milk — while basic amenities are present, reliability is uneven.

Generally positive: many guests found the stay comfortable and recommended the hotel; a few billing and breakfast-cost complaints were reported but overall perceived value remains above average given service quality.

Mixed: some guests praised the hot breakfast and found it delicious, while others missed a buffet/continental option, noted limited plant-based choices and that breakfast was menu/order-based rather than grab-and-go.

Overall impression is very positive mainly due to consistently praised staff, problem resolution and many recommendations; despite maintenance and amenity issues mentioned by some guests, the strong service and generally clean, comfortable rooms produced highly positive overall sentiment.