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Embassy Suites by Hilton Franklin Cool Spring
820 Crescent Centre Dr, Franklin, TN
820 Crescent Centre Dr, Franklin, TN, 37067
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820 Crescent Centre Dr, Franklin, TN
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
Embassy Suites by Hilton Franklin Cool Spring sits in Franklin, TN, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a Hotels, Embassy Suites by Hilton Franklin Cool Spring is typically chosen for access to both the immediate blocks around the building and the wider Franklin activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Franklin, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
Dust and renovation issues mentioned, leading to poor perception of cleanliness.
Some complaints about rudeness at the front desk, but generally positive interactions were noted.
Convenient location near Franklin, though disrupted by conventions.
Issues with leaks, lack of functioning amenities, and downgrading of room.
Happy hour and breakfast received positive feedback, but the lack of TV and Wi-Fi affected experience.
Guests felt the price did not match the quality of the stay due to multiple issues.
Breakfast was praised and happy hour noted as very nice.
Negative aspects and poor management response led to dissatisfaction.
The pool will be out until the end of the month of July 6/31/2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Check-in: 04:00 PM
Check-out: 11:00 AM
Select check-in and checkout dates to view live availability.
Set guests separately for each room.
Child ages are required for accurate availability and pricing.