Multiple reviews report rooms not clean, musty or damp (mould, clammy sheets, sealant falling out); a few guests noted very clean rooms, but cleanliness issues are frequent enough to lower this score.

Several guests praise reception staff (helpful gentleman, prompt engineering response, friendly staff and upgrades), though one review mentioned an incompetent reception — overall service is a strong positive.

Consistently highlighted as excellent: central, walkable to restaurants and Las Olas, riverside position; location is a primary strength across reviews.

Rooms are mixed: comfortable beds and some clean rooms, but many mentions of a tired property, musty rooms, noisy AC/heating failures and occasional maintenance issues (sealant, temperature inconsistencies).

Positive notes for complimentary energy drinks and good bar offerings; however, guests reported issues like no fridge, closed pool without warning, streaming/TV access problems and coffee packs not refreshed — amenities are useful but inconsistent.

Many guests feel the location and character deliver strong value; some reviews question worth due to needed refurbishments and maintenance problems, but overall perceived value remains high because of location and service.

Bar food described as delicious, guests appreciated cocktail vouchers and in-room drinks; F&B receives largely positive mentions.

Overall sentiment is positive: charming, well-located, many repeat guests and upgrades noted; negatives (cleanliness, maintenance, some amenity failures) temper the stay but do not dominate guests' overall impressions.