Many guests repeatedly described rooms and property as clean and well kept; occasional notes about bedding needing attention and one report of a non-working fridge.

Staff frequently praised as exceptionally nice, professional and amable; several guests highlighted helpful desk clerks and attentive personnel, with a few procedural complaints (insurance/charges, taxi assistance).

Consistently noted as close to ORD, outlets, restaurants and Allstate Arena — excellent for airport/arena access; a few guests mentioned railroad/street noise and lack of shuttle service.

Rooms described as comfortable and adequately equipped by many; some negatives: fridge not working, requests for microwave, occasional bedding issues and limited bedside outlets.

Parking included and certain conveniences were praised, but guests cited limited breakfast setup (in lobby), no free airport shuttle, the pool closing early and mixed in-room amenity experiences.

Several guests called the hotel good value or competitively priced for last-minute stays and airport convenience, though a minority felt prices were high for what's offered.

Multiple comments criticizing breakfast quality and limited options (only a few items, not spectacular); some found it serviceable but generally below expectations.

Overall stays were described as very good to excellent by many guests, with recommendations and repeat stays common despite a few issues on breakfast, amenities and occasional noise.