Mixed notes: some guests praised comfortable, well-kept rooms, but multiple comments mention cheap synthetic pillows/blankets, late-day room cleaning, and occasional housekeeping hiccups.

Generally strong: multiple mentions of helpful, professional staff and standout employees (Timothy, Katrina, valets). Some isolated reports of unwelcoming or underprepared staff at check-in.

Consistently praised: unique, central station location with easy access to attractions and restaurants; ideal for events and sightseeing. Minor drawbacks: noise from tracks and lack of passenger drop-off area.

Mostly positive: several guests reported huge, comfortable rooms and beds. A few complaints about low light, unpredictable AC, cheap bedding materials, and some unattractive decor (wallpaper).

Strong amenities: valets, bar, access to onsite restaurants, free morning coffee and evening ice cream mentioned positively. Isolated issue with a changed complimentary-drink policy at the Terminal Bar.

Noted concern: multiple guests feel the hotel is overpriced (one extreme example cited $900/night) and that quality or included benefits did not always match the cost.

Mixed experiences: some excellent breakfast mentions (Snooze) and complimentary items, but other guests reported service delays, items arriving with plastic cutlery, and limited late-night room service.

Overall positive stay for most guests: comfortable, relaxing, great location and helpful staff often outweighed isolated negatives like pricing, noise, or occasional service lapses.