Multiple guests reported cleanliness problems: reports of a roach, dirty/worn rooms, neglected windows and general lack of housekeeping attention (several mentions that rooms were 'not the cleanest' or 'dirty').

Staff interactions were frequently praised (friendly, welcoming, helpful valet) though there are isolated negative reports (unhelpful reception staff, slow/no management response, front desk not resolving TV issue). Overall service sentiment is positive with some inconsistency.

Consistently highlighted as a major positive: excellent downtown location, convenient to transit, restaurants and walking attractions; many guests called the location 'great' or 'centrally located.'

Mixed room quality: several guests noted worn or damaged furnishings, dark rooms, occasional heating/shower/TV failures, and lack of seating; others praised comfortable beds and spacious rooms.

Amenities are mixed: reliable valet service is noted (but some found it expensive), limited room service/default absence noted by guests, and heating/AC problems affected comfort for some.

Many guests emphasized strong value (historic property, excellent price for downtown location) though a few felt the room condition did not match the price.

Food and beverage not discussed in reviews; assigned the target overall rating.

Overall impressions are mixed-to-positive: historic charm, great location and friendly staff frequently praised, balanced by cleanliness and room-maintenance issues affecting some stays.