Majority of guests praised rooms and hotel as very clean and linens high quality, but a serious isolated report of bed bugs and one report of room power issues lowered this score.

Staff repeatedly described as friendly, helpful and accommodating; a few isolated negatives (unapproachable morning counter staff, refusal to move a guest with bed bugs, and a cancellation complaint) slightly reduce an otherwise strong service sentiment.

Multiple mentions of a convenient, safe location with easy parking and proximity to event venues and food options; one comment noting 5 miles from downtown but still considered good for purpose.

Room size and modern furnishings were praised (including good linens), but issues reported include flat pillows, firm beds, a TV tint problem, noisy AC and a bathroom without proper venting which lowered room comfort.

Breakfast amenities were consistently positive; however the pool was reported closed during some stays and laundry requires quarters (no cash at front desk), which reduced the amenities score.

Several reviewers explicitly called the hotel reasonable or great value ('ótimo custo benefício', reasonable rates) and would recommend or return, indicating strong perceived value.

Breakfast was repeatedly described as delicious, well thought out, with good variety and alternatives (non-pork options); minor comments about missing sausage in one stay are rare.

Overall sentiment is positive with many guests saying they'd return or recommend; persistent positives (cleanliness, staff, breakfast, location) offset intermittent issues (noise, occasional facility problems, and an isolated bed-bug incident).