Mixed reports: many guests described rooms as clean and comfortable, but several noted issues (dirty shower surround, water damage on ceilings, ants and concerns about mold, and one extreme case of no hot water). Overall cleanliness is acceptable but inconsistent.

Staff are frequently described as friendly, welcoming and helpful; many guests praised the team. There are isolated operational failures (double charge, slow resolution, refusal to refund in one prolonged incident), but overall guest-facing staff received strong positive mentions, so service is assessed highly.

Consistently praised: close to campus, set back from the road, central to restaurants and stores, and described as very convenient for events — a major strength for guests.

Rooms repeatedly called spacious and comfortable with good beds and bathroom lighting. Some rooms had problems (water-damaged ceilings, noisy A/C, occasional dingy feel), but overall room quality is strong.

Amenities received mixed to negative feedback: pool problems and deactivated key cards reported; facilities described as 'stripped down' and plain. Express check-in sometimes slow. Amenities are functional but need improvement.

Guests mention good rates and convenient location making stays good value, especially for events; however billing disputes and refund issues were noted as isolated negatives.

Frequent complaints about breakfast quality and variety (poor scrambled eggs, bad coffee, reduced breakfast quality compared to prior visits). Food & beverage is the weakest area per multiple reviews.

Majority of stays described as comfortable, peaceful and safe with many guests willing to return. A few serious operational failures (billing, prolonged no-hot-water incident) marred some stays, but most guests reported a positive overall experience.