Multiple reports of unclean bathrooms: hair in shower/sink/tub, used K-cup left, dirt in corners, pink buildup/mildew and leaking rooms — cleanliness is below average.

Mixed but generally strong front-desk interactions noted (Jason, Katie praised; early check-in accommodated). Some negative staff interactions (manager described as unhelpful), but enough positive service experiences to rate highly.

Consistently praised as ideal for stadiums/downtown: convenient walking distance to events and attractions — standout strength of the property.

Rooms described as spacious, comfortable beds and generally clean in some reports, though others note noise (near elevator, highway), missing window shades, and occasional leaks.

On-site restaurant and guarded parking noted, but serious amenity issues (pool and hot tub frequently down/unadvertised, no USB charging ports, slow elevators) reduce the score.

Several guests felt overpriced given extra parking fees and paid breakfast that many found poor; location and room comfort mitigate some value concerns.

Food complaints (cold microwaved pancakes, poor breakfast quality) and a basic onsite restaurant; inconsistent and often disappointing F&B experience.

Mixed overall: excellent location and generally helpful front-desk staff balanced by cleanliness issues, amenity outages (pool/hot tub), parking and value complaints — aligns with the target overall rating.