The Willows Hotel
Voyza AI summary
The Willows Hotel is a 3-star hotels in Chicago. Guest sentiment is solid at 9.0/10 based on 944 guest reviews. Please note parking fees vary depending on vehicle size. Practical perks include parking options, on-site dining.
About The Willows Hotel
Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.
Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.
Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.
Amenities
Location
Map and distance table use the property coordinates. Miles are straight-line (great-circle), not driving distance—confirm routes in your maps app.
Address
555 W Surf St, Chicago
Open in Google MapsMap
Default view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
Distance table
Source: OpenStreetMap Nominatim.
Neighborhood
The Willows Hotel sits in Chicago, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a Hotels, The Willows Hotel is typically chosen for access to both the immediate blocks around the building and the wider Chicago activity zones travelers care about. Straight-line miles in the tables below are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Chicago, pair the nearby lists with your maps app so you can compare walking, transit, and rideshare options block by block.
Guest reviews
Cleanliness
8.2There were reports of a ripped mattress pad and the hotel being old and needing updates.
Service
9.7Staff were described as courteous and helpful, despite some complaints about the service.
Location
10.0Multiple reviews praised the great location and convenience.
Room Quality
8.7Rooms were generally comfortable, but some had issues like noise and temperature.
Amenities
8.7Basic amenities mentioned, but lack of some items like coffee in rooms and issues with room service.
Value for Money
9.2Some guests found it reasonable for the location, but others found prices high for the quality.
Food and Beverage
8.2No breakfast included and some complaints about room service prices.
Overall Experience
9.2Various experiences were mentioned, but many enjoyed their stay overall.
What guests liked
What could be better
Policies & house rules
Check-in / Check-out
Check-in: 03:00 PM – 12:00 AM
Check-out: 11:00 AM
Groups
- When booking more than 5 rooms, different policies and additional supplements may apply.
Children and extra bed policy
- Children of any age are allowed. Children up to and including 5 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Pets
- Pets are not allowed.
Internet
- WiFi is available in the hotel rooms and is free of charge.
Parking
- Public parking is possible at a location nearby (reservation is not needed) and costs USD 25 per day.
