Generally praised as clean in multiple reviews, but several guests reported a musty smell in one room and one report of plumbing/sewage issues — cleanliness is good overall but with isolated problems resolved by staff.

Outstanding and repeatedly highlighted: numerous guests named staff (Alejandro, Diana, Natalia, Pablo, Franklin, Jesús, Sanaa and others) for excellent, attentive and professional service; staff is the hotel's standout strength.

Consistently described as excellent/ideal with river views and central placement — location is one of the hotel's strongest points.

Rooms are spacious with great views and well-equipped (some suites have full kitchens); however there are isolated issues: very soft pillows, weak shower flow (corrected on request), noisy AC in one room, and some guests described rooms as somewhat outdated.

Strong amenities reported — spa, pool, gym, terrace/restaurant and well-equipped in-suite kitchens are positives; some food/beverage offerings are limited which slightly tempers the score.

Mixed signals: one reviewer explicitly stated price/performance is not right and others noted rooms feel outdated or additional charges (snack sensors) reduce perceived value.

Food received praise (delicious in some reports) and Terrace16 service was singled out positively, but several guests noted a limited dinner menu at the rooftop bar/restaurant and issues with snack charges.

Predominantly exceptional experiences: many guests called it the best hotel, praised comfort and staff support (including special care for marathon participants); isolated negatives did not overshadow otherwise excellent stays.