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The Willows Hotel
555 W Surf St, Chicago, IL, 60657
Oct 17 – Oct 18
1 night · 2 travelers, 1 room
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555 W Surf St, Chicago, IL
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
The Willows Hotel sits in Chicago, IL, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a Hotels, The Willows Hotel is typically chosen for access to both the immediate blocks around the building and the wider Chicago activity zones travelers care about. Straight-line distances to nearby reference points are listed in the FAQ below and are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Chicago, pair the map above with your maps app so you can compare walking, transit, and rideshare options block by block.
There were reports of a ripped mattress pad and the hotel being old and needing updates.
Staff were described as courteous and helpful, despite some complaints about the service.
Multiple reviews praised the great location and convenience.
Rooms were generally comfortable, but some had issues like noise and temperature.
Basic amenities mentioned, but lack of some items like coffee in rooms and issues with room service.
Some guests found it reasonable for the location, but others found prices high for the quality.
No breakfast included and some complaints about room service prices.
Various experiences were mentioned, but many enjoyed their stay overall.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host A deposit may be required at the property.
Check-in: 03:00 PM
Check-out: 11:00 AM
Set guests separately for each room.
Child ages are required for accurate availability and pricing.