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The Willows Hotel

Voyza AI summary
The Willows Hotel is a 3-star hotels in Chicago, IL. Guest sentiment is solid at 9.0/10 based on 971 guest reviews. Please note parking fees vary depending on vehicle size. Practical perks include parking options, on-site dining.
Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.
Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.
Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.
Map and distance table use the property coordinates. Miles are straight-line (great-circle), not driving distance—confirm routes in your maps app.
555 W Surf St, Chicago, IL
Open in Google MapsDefault view is roughly a 1-mile context around the property pin (straight-line radius, not drive time).
The Willows Hotel sits in Chicago, IL, placing guests inside a defined metro market with its own dining clusters, transit spine, and visitor corridors. As a Hotels, The Willows Hotel is typically chosen for access to both the immediate blocks around the building and the wider Chicago activity zones travelers care about. Straight-line miles in the tables below are computed from coordinates returned by the geocoder; real routing, traffic, and terminal time will differ—treat them as orientation, not ETA guarantees. Neighborhood character shifts by block: central business districts skew toward meetings and dining strips, resort corridors skew toward leisure venues, and airport-adjacent pockets skew toward quick turnarounds. When planning days in Chicago, pair the nearby lists with your maps app so you can compare walking, transit, and rideshare options block by block.
There were reports of a ripped mattress pad and the hotel being old and needing updates.
Staff were described as courteous and helpful, despite some complaints about the service.
Multiple reviews praised the great location and convenience.
Rooms were generally comfortable, but some had issues like noise and temperature.
Basic amenities mentioned, but lack of some items like coffee in rooms and issues with room service.
Some guests found it reasonable for the location, but others found prices high for the quality.
No breakfast included and some complaints about room service prices.
Various experiences were mentioned, but many enjoyed their stay overall.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Check-in: 03:00 PM – 12:00 AM
Check-out: 11:00 AM
Up to 6 adults per room, up to 8 rooms per booking.