Multiple guests noted cleanliness problems: a dirty/smelly carpet and several reports of roaches (including one found on the bed), which strongly lower the cleanliness perception.

Mostly positive staff interactions and helpful managers noted (quick help, well-stocked breakfast service), but a few incidents of rude front-desk behavior and a frustrating booking.com/reservation handoff lowered consistency; overall service is generally good.

Location repeatedly praised as convenient, close to restaurants, shops and transport; some comment that it's a bit far from downtown but shuttle/airport connections are punctual.

Rooms described as modernized and generally excellent/clean, but some worn furniture (reading and desk chairs) and the roach incident reduce the room-quality score.

Amenities such as airport shuttle were praised for punctuality and breakfast availability was noted; no extensive comments on extras, so amenities are consistent with expectation for the hotel tier.

Several guests said cost was 'ok' and one guest sought a refund after double payment; generally reasonable value but affected by the billing/reservation incident.

Breakfast received mixed-to-positive feedback: several guests called it very good and well-managed, while others described it as only 'so-so' or 'not great'—overall slightly above average.

Overall stays were positive for many guests (would stay again, recommendable, pleasant stays), despite some notable negatives (cleanliness incident, booking issues).