Generally described as very clean and elegant in multiple reviews, but several guests reported strong room odors (musty/mould-like and a sewage-like smell) that noticeably impacted some stays.

Staff repeatedly called friendly, helpful, and accommodating; front desk resolved an AC issue by moving a guest. Some criticism of slow or insufficient responses around odor and valet fees, but overall service sentiment is very positive.

Consistently praised as excellent — central, within easy walking distance of markets, restaurants, carriage rides, and waterfront attractions; a major strength of the property.

Rooms frequently noted as comfortable with good beds and attractive decor, but guests reported issues like dark rooms, thermostat/AC failures, low water pressure, and occasional musty smells that lowered room quality for some stays.

Strong amenities mentioned (coffee stations on each floor, on-site restaurant and coffee bar, outdoor lounge, complimentary water bottle) though some guests noted absence of a pool and pricey valet.

Multiple guests commented that the hotel is pricey in many ways (high nightly cost, expensive valet, no included breakfast in some cases), reducing perceived value despite the high-quality offerings.

Food and cocktails described as amazing, restaurant atmosphere inviting, and the on-site coffee bar appreciated — F&B is a clear positive across reviews.

Most guests reported a wonderful, elegant stay with great location, comfortable beds, and excellent staff; a minority of notable issues (odors, occasional maintenance/noise) tempered some experiences but did not dominate overall sentiment.