Multiple guests reported mold in grout, missing towel racks/limited towels, flies and inconsistent housekeeping; some areas (lobby/hallways) noted as clean but room-level cleanliness is a recurring negative.

Mixed reports but generally strong: several mentions of polite front-desk staff and an outstanding waitress (China) and efficient valet at times; isolated incidents of rude front-staff and very slow valet retrievals noted, but overall service is a strength.

Frequently praised for proximity to venues and downtown attractions (close to CFG/venues), convenient for events; however guests flagged safety concerns (homeless/drug use nearby).

Multiple complaints about outdated rooms and maintenance: lumpy/uneven beds, cracked bathroom window, broken safes, missing fixtures and signs of needed repairs — room quality scores below average.

Strong lobby/bar atmosphere and useful on-site food options; rooftop/sky bar is a positive when available but has been closed at times; elevators are slow and sometimes out of service, creating inconsistency.

Perceived as reasonably priced by some given the historic character; others complained about extra fees (e.g., $50 valet) and service shortfalls that reduce perceived value.

Mixed but generally positive: praised restaurant staff and cafe/coffee choices; disappointments include breakfast not included/unexpected charges and an isolated report of a DoorDash delivery theft.

Guests appreciate the hotel's history, lively lobby/bar and location for events, but ongoing maintenance, room condition and occasional service/safety issues lead to a mixed overall impression.