Multiple guests reported rooms not being cleaned during stays, missing towels/toilet paper, and at least one room with a wet/mildew smell — overall cleanliness is noticeably below expectations.

Staff are repeatedly described as friendly, helpful, and accommodating; shuttle drivers are praised for punctual runs in several reports. A few isolated service failures (unreturned emails, one rude driver, long pickup wait) are reported but the predominant sentiment is very positive.

Location is consistently noted as convenient and close to needed destinations/airport — a primary reason many chose this hotel.

Mixed feedback: some praised bathrooms and showers, but others reported uncomfortable/cheap bedding, shower temperature issues, poorly fitting toilet seat, and occasional mildew smells — room quality is below average for expectations.

Guests appreciated amenities such as the airport shuttle, in-room Keurig and pods, modern/spacious rooms, and readily available showers; these features are strong positives despite parking and breakfast policy changes.

Several guests felt value declined due to unexpected parking fees and the loss of complimentary breakfast, calling out nickel-and-diming and feeling the stay was overpriced for what was offered.

When available, breakfast is described as excellent (made-to-order omelets, waffles); however, the removal of complimentary breakfast is a noted downside — overall food quality when used is very good.

Overall impressions skew positive thanks to location, staff, shuttle and strong amenities, though cleanliness lapses and added fees detract for some guests. Majority of stays reported favorable experiences.