Multiple reviews call the rooms and property clean and well-maintained; shampoo/body wash positively noted.

Staff repeatedly described as courteous, attentive and fantastic at the front desk and overall hospitality, though a few service lapses (pool/bar service, valet rigidity) were reported.

Consistently praised as fantastic and right at/near Truist Park and concert venues; many guests highlighted nearby restaurants and convenience to events.

Rooms generally well liked (comfortable beds and good showers reported) but several complaints about bed firmness, lumpy pillows, single balcony/chair in multi-occupant rooms, and a leaking coffee maker.

Pool, fitness center and breakfast received positive mentions; elevator reliability and lack of self-parking/valet process caused frustration for some guests.

Multiple guests felt the hotel was overpriced (paying for view/event-driven pricing) and noted charges they disputed, reducing perceived value.

Breakfast and hotel food were praised by several guests and nearby dining was highlighted; only a few minor F&B issues (coffee maker leak) noted.

Overall very positive stays reported with many guests saying the experience was amazing and they'd return, despite some isolated issues.