Multiple guests praised rooms as immaculately clean and attentive housekeeping; one guest reported their room was not cleaned during a stay, but overall cleanliness impressions are strongly positive.

Staff are frequently called out by name as helpful and excellent (e.g., Daniel, Chuck, Sean, Dede) and valet praised; some reports of slow restaurant service and housekeeping lapses reduce the score slightly.

Almost universally praised: perfect downtown location, convenient to shops/restaurants, easy drive to attractions and strong views from rooms.

Rooms described as comfortable and spacious by many, though issues noted with pillows (too soft/small), glass bathroom privacy and occasional noise from rooms above.

Highly rated amenities: complimentary champagne on arrival, secure elevator access, valet parking, on-site restaurant and notable wine selection (Katherine's Vineyard Chardonnay).

Several guests expressed shock at the high nightly rates and felt prices are out of control; value is the weakest aspect compared to other positives.

On-site dining and beverage offerings receive strong praise (excellent Cuban restaurant, praised wine), though breakfast service issues (slow, cold items, understaffed at times) are noted.

Overall impressions are very positive with many guests saying they'd stay again and praising location, cleanliness and staff; a minority had service/housekeeping or value complaints, producing a balanced overall rating equal to the target.